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Privacy Policy

Effective Date: January 1, 2026

1. Introduction

DRAI LLC dba Front End Impact (“we,” “us,” or “the Agency”) respects your privacy. This Privacy Policy explains what information we collect through frontendimpact.com (the “Site”) and in the course of providing web design, development, and marketing services, how we use it, and the choices you have.

2. Information We Collect

We may collect the following categories of information:

  • Contact information you provide directly, such as name, email address, phone number, and company name (e.g., via contact forms, proposal requests, or newsletter sign-ups)
  • Project and billing information, such as invoicing details, project briefs, and content you share with us to complete a project
  • Usage data collected automatically, such as IP address, browser type, device information, pages visited, and referral source
  • Cookies and similar tracking technologies used for analytics, site functionality, and (where applicable) advertising
  • Information collected on behalf of clients through websites, campaigns, or donation/e-commerce workflows we build or manage, which is governed by the applicable client’s own privacy policy

3. How We Use Your Information

  • To respond to inquiries and provide requested proposals or quotes
  • To deliver, manage, and support projects and ongoing client engagements
  • To send invoices and process payments
  • To send marketing communications, such as newsletters or updates, where you have opted in or as otherwise permitted by law
  • To analyze and improve the performance, usability, and security of our Site
  • To comply with legal obligations and enforce our agreements

4. Cookies and Tracking Technologies

Our Site may use cookies and similar technologies (such as analytics pixels or tags) to remember preferences, understand how visitors use the Site, and support marketing efforts. You can control cookies through your browser settings; disabling cookies may affect Site functionality. Where required by law, we will request your consent before placing non-essential cookies.

5. Third-Party Services

We may use third-party tools to operate our business and deliver client work, which may process personal data on our behalf, including:

  • Website hosting and content management platforms
  • Analytics and reporting tools (e.g., web analytics, search console, marketing dashboards)
  • Email marketing and CRM platforms
  • Payment processors and e-commerce/donation platforms
  • Project management and communication tools

These providers are authorized to use your information only as necessary to provide their services to us and are bound by their own privacy and security obligations.

6. How We Share Information

We do not sell personal information. We may share information:

  • With service providers and vendors who help us operate our business (see Section 5)
  • With client stakeholders where information relates directly to a shared project
  • If required by law, regulation, legal process, or governmental request
  • In connection with a merger, acquisition, or sale of business assets, subject to standard confidentiality protections

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, meet legal or contractual obligations, and resolve disputes, after which it is deleted or anonymized.

9. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, or to opt out of certain marketing communications or data sharing. To exercise any of these rights, contact us using the information in Section 12, and we will respond within the timeframe required by applicable law.

  • EU/UK residents: you may have rights under the GDPR/UK GDPR, including the right to lodge a complaint with a supervisory authority
  • California residents: you may have rights under the CCPA/CPRA, including the right to know, delete, correct, and opt out of the sale or sharing of personal information
  • You can unsubscribe from marketing emails at any time using the link in those emails

10. Children’s Privacy

Our Site and Services are not directed to children under 13 (or the applicable age of consent in your jurisdiction), and we do not knowingly collect personal information from children.

11. International Visitors

If you access our Site from outside [Country], your information may be transferred to and processed in [Country] or other countries where our service providers operate, which may have different data protection laws than your jurisdiction.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. We encourage you to review this Policy periodically.

13. Contact Us

Questions about this Privacy Policy or requests regarding your personal information can be directed to: info@frontendimpact.com