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Case Study

E-Commerce Website Development for a Small Press

The Problem

Hanging Loose Press has spent 60 years publishing poetry, prose, and art that mainstream publishing overlooked — for more than half a century, every title the press has published has stayed in print. That kind of longevity is rare, but it came with an ordering infrastructure built for a different era. Book and magazine orders ran through manual, largely offline processes — a fit for a small, dedicated press, but not for a publisher trying to grow subscriptions, sell backlist titles, and reach readers through digital channels. There was no real e-commerce experience: no self-serve way to browse titles, subscribe to the magazine, or manage a recurring order online, which meant staff time was spent processing orders by hand rather than publishing and promoting the work itself.

  • Book and magazine ordering ran on manual, largely offline processes
  • No subscription infrastructure to support recurring magazine subscribers
  • A deep backlist of titles with no efficient digital storefront to sell through
  • Staff time absorbed by manual order handling rather than editorial and outreach work
  • A brand with 60 years of literary credibility whose digital sales experience didn’t reflect

The Solution

We built the client a custom e-commerce shop and subscription system designed around how a small press actually operates — a large, evolving backlist, a recurring magazine, and a small team:

  • Custom shop build — a full storefront for books, back issues, and merchandise, replacing manual order handling with self-serve checkout
  • Subscription automation — a dedicated subscription product for the magazine, so recurring readers are billed and fulfilled automatically instead of by hand
  • Digital sales infrastructure — cart, account, and order management built to support both one-time book buyers and long-term subscribers
  • Foundation for growth — a platform built to support future digital campaigns, including the press’s ongoing HLP 60 anniversary initiatives and donation drives

The goal wasn’t just to move ordering online, but to give a 60-year-old institution modern sales infrastructure without asking it to change how it runs editorially.

The Results

The client now has a self-sufficient digital storefront that matches the durability of its catalog.

  • Automated subscription billing and fulfillment, removing manual work from recurring magazine orders
  • A modern shop experience for the full backlist, making it easier for new readers to discover and buy older titles
  • Reduced staff time spent on manual order processing, freeing capacity for editorial and outreach work
  • A digital sales channel built to grow alongside milestones like the press’s 60th anniversary
  • Infrastructure that lets a small, mission-driven press compete with modern retail experiences without compromising its identity

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